Terms & Conditions

Company details
Pharos Marine O.E
TAX NO: 801567944
TAX OFFICE: LEFKADA
Our address: Dimitriou Kalivioti 6, PO 31100, Lefkada, Greece

Welcome to www.pharosmarine.eu website. Making use of our page you agree with the terms &
conditions below which you have to read carefully. Whatever software is available for download from
this server, it is a copyrighted property of the Company. The use of such documents from this server is
limited exclusively for informational and non commercial purposes, or only for personal purposes and
should not be copied or be shared in a different computer network or to be distributed with different
communication means. There is absolutely no intervention in the documents. Any other use is strictly
prohibited by the law and may lead to civil and criminal penalties. The violators will be legally
prosecuted.
The Company does not declare with any way that the information which are included in documents and
announcements published on this server are suitable for any purpose. Every document or graphical
appearance is provided ‘’as is’’ without any guarantee of any kind.
The Company is not responsible or is obligated of refunding for any damage or moral damage which
might occur from inability to provide support services.
You are free to make use of www.pharosmarine.eu, according to the law and morality. The
responsibility for the transaction content belongs exclusively to you. The Company does not perform any
kind of correction or interference at the provided data from the customer. We are asking to correctly fill
in the following fields (name, address, message) at the on-line communication forms. The use of the
Company website is subjected to Greek and International laws and you are agreeing for the non use of
the website for illegal purposes.
User responsibility
Users agree and are undertaking for not using the e-shop for the following:
 Sending, publishing, emailing or sending by any other means any of the content which is
illegal for any reason, either by causing illegal insulting and damage to the Company or to any
third party or it is insulting the trustworthiness or the information privacy of any physical
entity.
 Sending, publishing, emailing or sending by any other means of any content that is causing
insult of moral values, social values, under adultery etc.
 Sending, publishing, emailing or sending by any other means, content which users do not
have the right of sharing, according to the law or by any active agreements such as (internal
information, private and confidential information which were provided as part of working
relationships or are covered by confidential agreements).

 Sending, publishing, emailing or sending by any other means of any content which is violating
any patents, trademarks, trade secrets, copyrights or any other party property rights.
 Sending, publishing, emailing or sending by any other means any content which contains
software viruses or programming codes, files or programs which are designed with the
purpose of causing interruption and damage of either software or computer hardware.
 Purposeful or non-purposeful violation of the current laws and ordinances.
 Harassment of third parties by any means.
 Collection or storing personal data related with other users.
Copyright
Our website is including material, trademarks, service marks, trade dress and other content which
belongs to the Company and are protected by law. All content of the website (including texts, graphics,
images, photos and software) is a copywritten property of the Company and are protected by the Greek
and international legislation. Is it forbidden to either copy, reproduce or sharing of the material, without
a written permission of the Company. It’s appearance on our website should not be considered as
transfer or assignment of the permission or right to be used.
Limits of Liability
By using our webpage, you totally agree that the use is performed under your responsibility. The
Company is making strong efforts in order to provide high quality services but cannot guarantee that no
possible mistakes or interruptions will occur. Any report or link to any other webpage is provided for
your convenience and we are not responsible for the content, the products and services provided
(advertisement or sales) on them. Product photos are indicative.
Confidentiality Statement
When you send an enquiry through the internet, the information provided to us is used in order to
respond to you electronically to your enquiry. We consider as confidential the information you are filling
in and the exchanged emails. We do not distribute the content to any other, but only the interested
party and to the law, when it is requested or in the case we consider that the message content is
affecting us.
This action is necessary in order to:
 Protect our rights and our property
 Be protected against bad or non authorized use of the Company’s webpage.
 Protect our personal security or the property of users and our audience.
If however, we will be given a false electronic address or any attempt of trying to take somebody else’s
place when providing online information, all the information (including the IP address) will be
considered part of any required research.
Refusal to receive a parcel
The customer is obligated to receive the delivered parcel, when the selected way of payment of the
order is with payment on arrival, according to the legislation which protects electronic stores. In case

the product is not satisfying the customer, they can return it afterwards (within 14 days from the
received date). However, for any reason, if the delivered parcel is not accepted by the buyer or in case
the buyer is not willing to receive it under his responsibility, he will be obligated to pay the total
transportation fees in order for the parcel to be returned in our premises, otherwise a claim procedure
would be initiated, including the cost for the claim procedure.
Order cancellation
Cancelling your order is possible at the following cases:
 If the order (from the e-shop or phone order) procedure is completed but the parcel is still not
sent, you may contact us either via the email contact form from www.pharosmarine.eu, or you
may call us at (+30) 264 530 2183 and we will proceed with the order cancellation.
 When you receive your order, you may contact us at (+30) 264 530 2183 or via the websites
email contact form. We would be more than happy to assist you immediately and to inform
you regarding your options.
 In case of a cancelled order which is related to a custom made product or special products
which relates to special measurements, the prepayment is not refundable.
 Customer refunds would be possible in case the payment is made via credit or debit card with
the following procedure: Before the withdrawal and return of the item, we need to ensure
that the price has been paid to the Company by the bank, the Company requires to notify the
bank in order to cancel the transaction and the bank will require to proceed to all necessary
and intended actions, according to the agreement with the customer. The Company, following
the received notification by the related bank, is not responsible for the time or the way of the
refund transaction, which is regulated from the aforementioned contract. In the case of
payment in cash and when the customer selected the option “local pick up”, then the refund
to the customer would be possible to be done at our premises.
Returns of defective products
 The return procedure of an item to be repaired or replaced requires to supply to the Company
with the necessary documents (Sales invoice, sales order etc) and the packaging to be in a
saleable condition. In the case the defect is found after delivery and the packaging is not
available or also the product packaging was delivered by the delivery guy, the packaging of the
item is not necessary.
 After the item return, a complete check and diagnostics are performed according to the
customer’s claim and afterwards we notify the customer with the check and test results.
 If the fault or defect is confirmed, we proceed with the repair or replacement of the item. In
case the repair is not possible in a certain amount of time and if another equivalent product or
with better characteristics or similar value from the manufacturer is not possible to be found,
then a full refund of the initial amount of purchase is possible, according to the way of payment
done initially to the Company. In case the order was made through payment on arrival, the
refund is completed via a bank transfer to the customers account.
 The expenses for returning items under warranty are covered by the company. In case when
the item is not covered by warranty from the manufacturer or importer or the item does not

have any defect according to the operating specifications, the total transport costs (forward and
back) are charged to the customer.
 For imported products from official distributors which are under warranty. These products are
returned to the dealer-distributor after communication with the related company. The
customers can contact us regarding the related manufacturer company details.
 The product returns are made in the same way you received them. For instance, if you received
your order through Speedex courier, it requires to be returned with the same courier. The
courier fees are paid by the customer. In the case when the item is returned through ELTA (post
office), the charges are made to the customer and afterwards this amount is refunded to the
customer from the Company.
Return policy
By supporting e-commerce we take into consideration that our product variety is guaranteed and this
begins from the collaboration with our suppliers.
Product returns due to wrong delivery
 In all occasions which the products ordered are not delivered correctly (ordered something but
received a different item) or if different quantity is received, the customer must return the
wrong item or additional item received for confirming the mistake. In this case, the transport
costs are charged to the Company as well as the transport costs for sending the correct item
back to the customer with the same way as initially sent or any other way in contact with the
customer.
Defect product returns

• The return of products, which are considered defective upon delivery will be accepted within seven (7)
  calendar days from their delivery to the customer.
• The return of the product to be repaired or replaced should be made together with all the documents
  that accompanied the product (eg Retail Receipt, Purchase Note, etc.) and its complete packaging. If it is
  a defect found later than delivery and the packaging does not exist or also if the packaging of the
  product was received by the distributors upon delivery of the item, the packaging of the product is not
  required.
• After the return of the products, the defect reported by the customer is checked and then contacted
  to inform him about the results of the inspection.
• If the defect is found, the product is repaired or replaced. In case it is not possible to repair the
  product in a reasonable time and no other product of equivalent or better characteristics or equivalent
  value can be found by the company for replacement, the transaction may be canceled and the refund of
  the original purchase is made in the same way as the initial payment of the customer to the company.
  For orders paid cash on delivery, the refund is completed through a bank account.
• Product returns are made in the way the customer received his order in the original shipment or in the
  way we will indicate to him. Otherwise, it bears the cost of return. The costs of returning products that
  are under warranty are borne by the company.
• In case the product is not covered by the warranty terms of the importer – manufacturer – importer or
  the product does not present a problem according to its operating specifications, the total transport
  costs are charged both ways to the customer. The customer is also charged for any repair costs if
  possible.
• For products imported by an official distributor (such as B&G, Simrad) under warranty, the products
  are sent to the respective distributor – importer after contacting the customer with the respective
  customer service department of the respective importer – distributor. Customers can contact us for the
  contact details of the respective dealerships.
• The refund to the customer will be made in case of debit by credit card as follows: in case the price has
  been paid to the COMPANY by the Bank until the withdrawal and return of the item, the COMPANY will
  be obliged to inform the Bank of the cancellation of the transaction and the bank will proceed to any
  action provided for under the contract it has drawn up with the customer. Pharos Marine, following this
  information, bears no responsibility for the time and manner of execution of the reversal, which is
  regulated by the aforementioned contract. In the case of cash payment, if the customer had selected
  the option “pick up from the store”, it will be refunded to him from the store.
• Returns of products are made when you received your order. For example, if you received your order
  through Speedex* it will be returned through the same company and so on. The shipping charge is
  borne by the recipient. In case of return via ELTA post, the charge is initially borne by the customer and
  then the shipping is returned to the customer by our company.
• for orders shipped to Greece.
  Right of withdrawal by the customer
• You have the right to return the product within 14 calendar days from the date of receipt, if it is in
  excellent condition, unused and in its original packaging without being opened. Products that have been
  assembled and bear damage such as scratches are not accepted.
• The refund to the customer will be made in case of debit by credit card as follows: in case the price has
  been paid to the COMPANY by the Bank until the withdrawal and return of the item, the COMPANY will
  be obliged to inform the Bank of the cancellation of the transaction and the bank will proceed to any
  action provided for under the contract it has drawn up with the customer. Pharos Marine, following this
  information, bears no responsibility for the time and manner of execution of the reversal, which is
  regulated by the aforementioned contract.
• In the case of cash payment, if the customer had chosen the option “Pick up from the store” will be
  done with a refund to him from the store.
• In case of opening the product packaging, the product is characterized as used.
• The method and costs of transportation to our company as well as the possible insurance of the
  products are the choice and responsibility of the customer.
• In case of reversal of payment for orders sent to the customer free of charge (at the expense of the
  COMPANY), Pharos Marine is entitled to make a partial refund by deducting the shipping cost incurred
  for the initial shipment of the product(s).
• In all cases the product must be accompanied by the legal proof of purchase.
  In case of repeated returns by the same consumer, PharosMarine.gr reserves the right to refuse to
  accept a product return, due to abuse of the right of withdrawal or replacement of our products, even if
  the above terms and conditions are met (art. 281 AK).
  If the above legal procedure is not followed or the legal conditions for the return of a product are not
  met, then it will be returned to the consumer, who will bear the packaging and shipping costs.
  Order cancellation
  Cancellation of your order may in the following cases:
• If an online or telephone order has been completed but the product has not yet been shipped, you can
  contact us via the e-mail form of the website [email protected], or call (+30) 264 530 2183 and
  we will undertake the cancellation of your order.
• After receiving the product, call us at (+30) 264 530 2183 or contact us via the website’s e-mail form
  [email protected]
  . We will be happy to serve you immediately and inform you about all your options.
• In case of a cancelled order which is related to a custom made product or special products which
  relates to special measurements, the prepayment is not refundable.
  The refund to the customer will be made in case of debit by credit card as follows: in case the price has
  been paid to the COMPANY by the Bank until the withdrawal and return of the item, the COMPANY will
  be obliged to inform the Bank of the cancellation of the transaction and the bank will proceed to any
  action provided for under the contract it has drawn up with the customer. Pharos Marine, following this
  information, bears no responsibility for the time and manner of execution of the reversal, which is
  regulated by the aforementioned contract. In the case of cash payment, if the customer had selected
  the option “pick up from the store”, it will be refunded to him from the store.
  Refusal to accept a package
  The customer must receive the parcel he has ordered with cash on delivery, based on legislation that
  protects online stores. If the product does not satisfy the customer, he may of course then (within 14
  days from the day of receipt) return it.
  If, for any reason, a parcel is not accepted, or is not received by the recipient at his own risk, he will be
  required to pay the total cost of shipping and returning the parcel. Otherwise, a procedure will be
  initiated to claim the money, including the cost of the whole process of claiming it.
  DATA PROTECTION
  Privacy Policy
  On 25 May 2018, the Regulation on the Protection of Personal Data of the European Parliament and of
  the Council (EU 2016/679) (hereinafter the “Regulation”) on the protection of natural persons with

regard to the processing of personal data and on the free movement of such data, and repealing
Directive 95/46/EC, entered into force.
The www.PharosMarine.gr is fully in line with the provisions of the Regulation and undertakes to
exercise due diligence for the correct, rational and safe processing of the personal data it collects and
processes. We understand that by giving us your personal data you entrust us with this information. We
have created this policy so that you can access the data we collect from you in full transparency; the
purposes for which we collect it and how we use it. We also need to ensure that you understand the
rights you have regarding your personal data and its processing.

1. What data do we collect?
   We collect, receive, store and generally process the following concerning you:

• Personal data and information you enter through the website, including information you provide when
  you create an account on the website (in particular: name, surname, telephone number, email address
  and tax identification number in case we are asked to issue an invoice for a purchase);
• information contained in or related to any kind of communication between you and us, either directly
  or through our website.
• information such as those detailed below under the heading “Cookies”.
  The personal data you enter during your registration or consent must be complete and true and must
  necessarily include the following: full name and surname, address, telephone number and valid e-mail
  address.
  Special Category Data
  Our company does not collect or require the disclosure of sensitive personal data (special category data
  article 9 of the Regulation).

1. Conditions for obtaining consent
   Our company collects and processes the data based on your consent. Your consent is provided in the
   form of a written statement expressly excluding any other means. The request for consent shall be
   distinct, intelligible, in an easily accessible form and shall use clear and plain language. You have the
   right to withdraw your consent as easily as you gave it.
2. For what purpose do we collect these data?
   Our company, following the principle of data minimization, limits the collection and processing only to
   personal data that are appropriate, relevant and necessary for the purpose for which they are
   processed.
   Specifically, we collect, store and process your personal data, after your explicit and free consent in
   order to:
   i. the execution of the purchase contract from a distance through an online store, or from the physical
   store,

ii. the performance of the service you have requested us to provide to you,
iii. the compliance of our business with the applicable legislation, indicatively and not restrictively: tax,
labor and insurance legislation,
iv. placing an order, sending an order to the postal address you gave us, tracking the order until delivery,
v. informing about any problem that may arise during the execution of the order immediately, and
answering any of your questions or requests,
vi. informing you about our news, events and offers and improving our services, only if you have given
us your explicit consent,
vii. the conduct of tenders,
viii. internal research and statistical analysis to determine how our website is used and understand how
we can improve it;
ix. the best response to complaint(s) regarding your order,
x. our compliance with the requirements of law, regulatory authorities and compliance regulations (if
applicable);
xi. verification of compliance with the terms and conditions governing the use of our website;
xii. the protection of our civil rights;
xiii. understanding your interests so that we can tailor the content, offers and other actions we display
on our website in a way that better meets your interests and preferences.

4. To whom we share/disclose your personal data
   We share your personal data:
5. to the courier service provider and the post office for the purpose of executing and sending your
   order to the postal address you have given us.
6. to any public authority, Court, if we are obliged by the applicable legislation, as in force each time.
7. Links to other websites
   Our website may contain links to websites or companies that do not belong to our business. These links
   are provided only for the convenience of the user and do not mean that our company approves or
   accepts their content. Our company bears no responsibility in case you enter your personal data on a
   website other than that of our business. Our company does not control these links and is not
   responsible for their data and the policy they follow regarding the protection of personal data. Our
   website may contain hyperlinks or advertising banners that refer to websites, websites of third parties
   or companies that do not belong to our business. These links are provided for the convenience of the
   user only and do not mean that our company approves or accepts their content. Our Company does not
   bear no responsibility in case you enter your personal data on a website other than that of our business.
   Our Company does not control these links and is not responsible for their data and the policy they

follow regarding the protection of personal data. The connection to these websites is at the sole
responsibility of each user. The above third party providers of these websites and webpages also have
full (civil and criminal) responsibility for the security, legality and validity of their content, excluding any
liability of the Company, such as indicatively liability for intellectual property rights or any third party
right. Consequently, users are obliged to contact directly the above third-party providers for anything
that may arise from the visit or use of their websites and webpages. Users of this website accept that
the company is not obliged, nor can it control the security and content of both websites and webpages,
as well as third party services to which it provides access. However, the company is entitled at any time
to remove, modify or discontinue any third party service or link to third party websites and websites, if
in its judgment the law or these terms are threatened or violated. All actions you take on a website
other than that of our business are at your sole risk.

6. Data Storage Period
   We store and generally process your personal data for as long as your contractual relationship with us is
   in force.
   If our contractual relationship ends, we retain your personal data for as long as it is still required until
   the time required by the applicable legislation for the purpose of our compliance with, indicatively, tax
   laws, limitation provisions of any relevant claims.
   Regarding personal data that we store for sending newsletters, offers, their retention is done for as long
   as we are legitimized by virtue of your explicit consent.
   In general, in case of withdrawal of consent, we are obliged to permanently delete the personal data for
   which your consent was withdrawn.
7. Newsletters
   Our company is committed to obtaining explicit consent for the collection and processing of your data
   for the purpose of communicating with you through newsletters. This consent should be given if you are
   aware of our privacy policy and your rights.
8. Rights under the Regulation
   According to the Personal Data Regulation (EU 679/2016) (herein after the “Regulation”) you have the
   following rights:
   I. You have the right to know what personal data we keep and process, the purposes of processing, the
   recipients or categories of recipients to whom they are disclosed and the period for which they will be
   stored (Article 15 of the Regulation, right of access).
   II. You have the right to request at any time, and our company to execute without undue delay, the
   correction of inaccurate personal data and the completion of incomplete personal data (Article 16 of the
   Regulation, right to rectification).
   III. You have the right to refuse and / or object to any further processing or restriction of the use of your
   data in case of doubt of their accuracy (Rule 21 of the Rules of Procedure, right to object).

IV. You have the right to request, and our company to execute without undue delay, the restriction of
the processing of your data (Article 18 of the Regulation, right of restriction).
V. You have the right to request, and our company to execute without undue delay, the deletion of your
data from our database if their processing is not necessary to serve the purposes for which they were
collected, or you have withdrawn your consent to the collection and processing of data (Article 17 of the
Regulation, right to be forgotten).
VI. You have the right to receive free of charge in a structured, commonly used and machine-readable
format the data you have provided yourself (Article 20 of the Regulation, right to portability).
VII. You have the right to revoke at any time, without charge, the consent you have given us to process
your personal data. This concerns cases where the processing of personal data is done with consent and
not on the basis of our contractual relationship or personal data that the company is obliged under the
applicable legislation to retain for control and compliance purposes, for example with tax or other
provisions (e.g execution of an order, issuance of an invoice).
VIII. You have the right to lodge a complaint with the Supervisory Authority under the name Personal
Data Protection Authority electronically at the following address www.dpa.gr.
For all your above rights and their exercise, please contact us at the e-mail
[email protected], Tel. (+30) 264 530 2183
Our company will respond in written form to your request within 20 days of submitting the request. In
case we consider that we need more time to respond, we will inform you about this in written form.

9. Update of personal data
   In order to be able to keep personal data up to date, we advise you to inform us promptly of any
   changes or incorrect entries of your information. To examine and/or edit personal data, or to obtain
   information on how long our company intends to retain personal data or for other questions related to
   access to personal data, or if you wish to submit a request for us to provide you with information about
   whether we maintain or process on behalf of third parties any of your personal information; Please
   contact the relevant department at [email protected].
   PERSONAL DATA SECURITY POLICY
   All information related to your personal information is secure and confidential. Safety shall be achieved
   by the following methods:
   A. User Identification
   a) The codes used to identify you as a user are two: the Login Code (e-mail or username) and the
   Personal Secret Security Code (password), which each time they are registered provide access with
   absolute security to your personal information. It is possible to change the personal secret security code
   as often as you wish. The user is solely responsible for maintaining its secrecy and concealment from
   third parties. In case of loss or leakage we must immediately notify us, otherwise we are not responsible
   for the use of the secret code by an unauthorized person. The secret security codes are stored in our

database using a one-way hash encryption algorithm, making it impossible to recover even by
administrators, while in this way the system is protected even in case of a malicious attack. To ensure
the confidentiality of the transfer of personal data, we use SSL-256bit encryption protocol. Encryption is
essentially a way of encoding information until it reaches its intended recipient, who will be able to
decode it using the appropriate key (this is done automatically by the SSL protocol). Encryption and the
use of ssl is mandatory on all pages, whether they contain sensitive data or not.
B. Controlled Access – Security Systems
a) Access to our systems (servers) is controlled by a firewall, which allows the use of specific services by
customers / users while prohibiting access to systems and databases with confidential data and
company information. All servers have an antivirus service that checks for possible malware that could
create data leakage. For server management, access is allowed only through a VPN service to which only
our technical team has access, thus preventing any access from a public network, even if the
administrators’ access details are leaked for any reason. The server’s filesystem is encrypted so that
even if someone gains physical access to a server with our data, they cannot decrypt the data.
C. Back Up
We keep daily backups of all data to prevent any hardware failure in a safe place. Copies are
automatically deleted from our systems with a maximum lifespan of one month. The copies are stored
in the same datacenter but on a separate storage unit, having exactly the same access and protection
principles as the original data. Backups are stored encrypted so that even if they leak, they cannot be
recovered.
D. Data Leaks
If we become aware of any case of data leakage, either by a malicious attack on our systems or by a
user’s mistake, our actions are as follows:
a) Temporarily stop the operation of the application, until we ensure that any security hole has been
closed.
b) Immediate notification of users and / or customers about the violation, its size – and in case the error
has come from a member, the possible way to deal with it.
c) Immediate notification of any authority competent depending on the type of leak (e.g. in case of
malicious attack, the electronic crimes department of the Greek police is notified).

10. Cookies
    You can visit our website without disclosing your identity to us and without disclosing any personal
    information. Our website uses cookies to ensure the best possible user experience. Cookies are small
    text files that are placed on the user’s device to track usage patterns and registration preferences.
    Cookies can be either “persistent” cookies or “periodic” cookies: a persistent cookie will be stored by a
    web browser and will remain valid until its specified expiration date, unless deleted by the user before
    the expiration date. A periodic cookie, on the other hand, will expire at the end of the user’s session
    when the web browser is closed. We use both periodic and persistent cookies on our website. They will
    not be able to use all the features of the website. This policy may be updated from time to time, e.g. due
    to its modifications relevant legislation. We encourage users to periodically check this page for
    the latest information on our privacy practices.
11. Questions and contact:

For any questions about this policy or if you wish to apply for any of your rights, as described herein,
please contact us at the e-mail: [email protected] or to the following address:
Address: Dimitriou Kalivioti 6, Lefkada.
Tel.: (+30) 264 530 2183

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